Experience
It all begins with understanding. Whether you’re tackling a complex service challenge, designing a new product, or improving an existing experience, the insights you uncover and the stories you tell can shape the next steps. Through research, strategy, and design, I help organizations discover opportunities and turn insights into meaningful experiences.
Service Design
It always starts with understanding people and their experiences, mapping key touchpoints, and visualizing the full service ecosystem—helping clients see the big picture and identify opportunities to create meaningful, effective experiences.
One-on-one interviews
User Personas
Co-design Facilitation
Journey Mapping
Service Design Blueprinting
Strategic Consulting in Healthcare
My work in healthcare is rooted in meeting people where they are—especially those facing barriers to care—and helping them voice their needs. By bringing both patient and provider experiences into dialogue with organizations, I help my clients understand gaps, improve communication, and design services that are more accessible and equitable.
User Personas
Co-design Facilitation
Landscape Review
Journey Mapping
Service Design Blueprinting
User Experience Design
My design expertise brings together research, storytelling, and brand expression. By prototyping, testing, and refining with real users, I design digital products and services that not only align with organizational goals but also extend the brand experience in ways that feel seamless, engaging, and meaningful.
Moodboards
Interaction Design
Information Architecture & Wireframing
Brand Identity Design
Visual User Interface (UI) Design
Prototype Design
